 DOWNLOAD PDF of Nurses' Profiles |
DOWNLOAD PDF of How to Use Script-easy |
| PATIENTS | NURSES |
Script-easy is a convenient and confidential prescription dispensing service designed to provide patients with their product requirements in a fast, accurate and professional manner. The highly trained Script-easy advisors support each client with personal attention to their individual needs and will respond immediately to provide emergency supplies should a client run into difficulties. Script-easy also provides Specialist Nurses who will accept referrals from NHS professionals to support their patients. Each nurse is qualified and competent to carry out bladder scanning and patient assessment as well as giving advice and training on all Drug Tariff products.
The Script-easy service is a convenient and confidential way to obtain all your prescription products (not medicines) each month. Script-easy is free to you and you can be assured of a fast, reliable response to your monthly prescriptions.
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Your nurse will register you with the Script-easy service and provide us with details of all your product needs. |
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The nurse will tell your doctor that you will be using Script-easy and we will liaise with the surgery to obtain your prescription. |
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Script-easy will deliver your prescription products promptly to your home in discreet packaging. Script-easy will telephone you at a convenient time to arrange for a repeat prescription on your behalf. If you have any queries or want to speak to a Script-easy adviser please feel free to call any time on the Script-easy Freephone Helpline number: 0800 0121699 |
How to use Script-easy
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New patients can be registered by phone, fax or post. Simply provide the following information: ·The patient's name and address ·The GPs name and address ·Details of products required. |
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Script- easy will liaise with patient and patient's GP to obtain the prescription. |
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Script-easy will deliver the prescription products promptly to the patient's home by confidential carrier, in discreet packaging. Script-easy will telephone each month to arrange for a repeat prescription. Script- easy will monitor product usage and recommend only those products that are needed each month. Freephone Orderline number: 0800 0121699 Fax: 01903 875085 |
Rochester Medical offers a professional nursing service to NHS Healthcare Professionals in the following areas:
Sussex, Kent, Surrey and Berkshire
Devon and Cornwall
Dorset, Hampshire and Wilshire
West Midlands
Trent, Derbyshire, Yorkshire
North West
Leicester/North Thames
Please email your contact details to our customer care department and we will put you in touch with the appropriate Specialist Nurse: ukcustomercare@rocm.com
A range of services is provided to patients in their own home or in a clinic environment.
For the patient
A direct referral system
A confidential nursing assessment in the patient's own home/nursing home
Bladder ultrasound scanning for pre/post-void residual urine volumes
A specialist sheath assessment and fitting service, using a wide range of products from the Drug Tariff
Teaching intermittent self-catheterisation (ISC)
Follow up as necessary
For the professional
Specialist nursing support for patients with indwelling catheter, ISC and sheath issues
Joint visits with health care professionals to see patients in their own homes
Written communication with the refferer following an assessment to confirm outcomes
Support in the clinical environment
Education and training on teaching ISC and sheath fitting at study days
the referral process
When a Rochester Medical nurse receives a referral, she will contact the patient to arrange a suitable time for a visit (or the referrer if a joint visit is required).
When with the patient, the nurse will explain about her remit and the purpose of the visit.
The nurse will assess the patient and decide if the use of a continence device would be suitable or, in the event that a device is not appropriate, the nurse will propose an alternative intervention.
The nurse will discuss management options with the patient and, if a suitable device has been identified, she will fit appropriately and teach the patient how to use the product.
Samples will be left with the patient and a follow-up appointment arranged.
On follow-up, patient compliance and product acceptability will be assessed before offering the home delivery service from Script-easy. Should the chosen product prove to be unacceptable or inappropriate the patient will be referred back to the original referring nurse. A further follow-up appointment will be made if necessary.
The nurse will write to the referrer to confirm the outcome of the visit and actions taken.
The Script-easy Customer Care team manage the ongoing monthly supplies for the patient and the Rochester Medical nurse can be accessed again by the patient if needed.
